Frequently Asked Questions
1. Why won’t my UnderLight come on when I walk by?
It is important to note that we have set the light sensor to 4.5 “LUX” which is the amount of light that will initiate the system and turn on the UnderLight which is actually quite dark. This means that even a very low level of ambient light will tell your UnderLight that it shouldn’t come on. Test the unit in complete darkness before contacting customer service to determine if the units sensor is faulty first.
NOTE* The motion sensor is set at approximately 8 feet, outside of a 8 foot range the product loses sensitivity and may not pick up your motion
2. Battery Pack keeps coming off the wall or cabinet?
It is recommended to utilize the provided screw to attach the battery pack holster to a secure surface as the pack is quite a bit heavier then a light strip. The double sided tape that is included may need to be doubled up and reduce the quantity utilized on the strips as it only takes a small amount for the actual light strips to hold them in place at any angle
3. I walked by my UnderLight, it came on and won’t come back on again
The system needs 15 seconds to re-cycle after it shuts off so wait and try again
4. I put UnderLight under my bed like the commercial but it will not come on when I get out of bed?
This is a common question as it has everything to do with the positioning of the motion sensor. Please ensure that the sensor has a clear uninhibited view of the potential motion.
Note* you may swivel the sensor to modify the direction
5. What is UnderLight’s color temperature?
6000-7000K which is equivalent to daylight.
Order today and you'll receive one 12" Underlight™ strip, one power base, one motion sensor, one elbow connector and a FREE BONUS 12" Underlight™ strip all for just $14.99 + $5.99 P&H.
This offer features a 30-day, money back guarantee less P&H. Sales tax will be applied to orders from FL and NV. A $10.00 shipping surcharge will be applied to orders from non-continental US & CA. A $2.40 per item GST will be applied to all CA orders.